Shipping Policy

Shipping Policy

Thank you for choosing Bestd. We prioritize providing transparent, reliable, and straightforward shipping services to our valued customers across Singapore. This policy details our clear fulfillment metrics and operational logistics timelines to completely prevent any delivery ambiguity.

1. Base Costs and Shipping Fees

  • 100% Free Shipping: We offer comprehensive Free Standard Shipping on all orders sitewide with no minimum purchase tier required.
  • No Hidden Surcharges: The price displayed at your checkout is the final complete price. We do not impose handling fees, storage premiums, or unforeseen logistics charges.
  • Transactional Currency: All shipping assessments, tracking estimations, and terms are evaluated in United States Dollars (USD).

2. Standard Fulfillment & Delivery Matrix (Singapore)

Your total shipping duration is calculated deterministically via the following two independent operational phases:

  • Daily Order Cut-Off Time: 5:00 PM (SGT - Singapore Time / GMT+8), Monday through Friday. Orders executed after 5:00 PM will enter processing on the subsequent business day.
  • Order Handling / Processing Time: 1 to 3 Business Days (Monday to Friday). This localized operational window encompasses transactional fraud verification, physical item quality control testing, and export-grade custom packing.
  • Order Transit Time: 7 to 13 Business Days (Monday to Friday). This represents the factual timeframe from dispatch from our sorting hubs to secure courier delivery to your designated doorstep in Singapore.
  • Total Estimated Delivery Window: 8 to 16 Business Days.

3. Secure Tracking Protocols

Within 24 hours of package handoff to our global logistics partners, an automated shipping confirmation dispatch will be sent to your registered email address containing your unique tracking number and an active tracking link. Please allow up to 48 hours for local courier scanning networks to reflect transit status updates online.

4. Address Corrections and Package Interceptions

Due to automated warehouse pick-and-pack routing queues, customers must submit address correction requests to info@bestd.shop within 12 hours of initial purchase. We cannot alter delivery destinations, intercept packages, or cancel orders once a tracking number has been generated and logistics custody has been transferred.

5. Unforeseen Delays and Lost Package Resolution

In the event of severe weather disturbances, global port gridlock, or regional courier delays that extend transit past 22 business days from the checkout date, please contact our administrative desk at info@bestd.shop. Bestd guarantees full loss-mitigation coverage and will immediately dispatch a complimentary replacement set or execute a 100% refund.